|
- Information
about Complaint Center
WASA
has divided the Rawalpindi city into two main zones East
& West.
in
each zone there are several complaint centers who deal
their relevant
complaints.
Complaint centers contain different union councils as
well as it
also
contains several technical and engineering teams divided
into union
councils.
There is a Sub Engineer, Supervisor an operator
(complaint
receiver),
and a Team leader in each complaint center.
WASA
is committed to provide better services to its citizens.
many big steps
are
taken in order to provide outstanding services to the
customers.
You
can find information about each regional customer
service center
given
below:
Service
at all the complaint centers is available from 8:0 AM to 11:00
PM
Note:
Emergencies
can be reported at Liaquat Bagh Complaint Center where
services
are available for 24 hours. If you want to save your time
then
you
can also send us your complaints
online here
|
Water
Supply,
Sewerage, Billing and Water Boozer/Tanker Services
and Complaint
Centers
WASA Head Office Telephone Numbers: 051-5555490-493
|
|
WASA Call Center 24 x 7 (Head Office)
Central Complaint Center for all type of complaints
1334
OR
051-5778973-5
|
|
Address of Complaint Centers |
Phone
No.s |
|
1.
Liaquat Bagh |
|
|
WASA Bowser & Water Supply
Complaints |
5555489 |
|
2.
Water District No.1 - Satellite Town |
|
|
Water Supply and Water
Boozer Services
|
051-5387065
|
|
Sewerage Complaints |
051-9290036
051-4425720 |
|
Billing Related complaint (Satellite
Town Region) |
051-4429192 |
|
3.
Water District No.2
- Khayaban-e-Sirsyed |
|
|
Water, Sewerage and Billing Complaints |
051-4834733 |
|
4.
Water Works No.1 (White Tanki) |
|
|
Water Boozer Services |
051-4410073 |
|
5.
Kali Tanki |
|
|
Water Supply Complaints |
- |
|
6.
Shamsabad
|
|
|
Water Supply Complaints
|
051-4845143
051-2545153 |
|
7. Pirwadahi
|
|
|
Water Complaints and Water Boozer/Tanker
Services |
051-9278313 |
|
8.
Moti Mahal Disposal Station
|
|
|
Water Supply and Sewerage Complaints
|
051-5952519 |
|
9. Gulzar-e-Quaid
|
|
|
Water Supply Complaints |
051-5955962 |
|
10.
Bagh Sardaran |
|
|
Sewerage Complaints |
051-5538548 |
|
No. of Water Supply Repair Teams
|
18 |
|
No. of Sewerage Teams |
14 |
|
Important
Note: |
|
|
Incase of non-rectification or attendance of your
complaints at complaint centers please call directly
to the Head Office at following telephone numbers: |
|
|
Water Supply Complaints (Director, W/S)
|
051-5770177 |
|
Water Boozer/Tanker Services (Director, W/S)
|
051-5770177 |
|
Sewerage Complaints (Director, S&D)
|
051-5554071 |
|
Revenue Complaints (Deputy Director, R)
|
051-5554143 |
|
Revenue Complaints (Assistant Director, R)
|
051-5530427 |
|
Computerized Billing, Online Customer Support
Services
related Complaints (Manager MIS)
|
051-5553345 |
|
General Complaints about WASA (Director A/F) |
051-5532188 |
|
